Category Archives: antivirus

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15Jan/20

How To Allow Chrome To Access The Network In Your Firewall or Antivirus Settings

Any antivirus, including Firewall, protects your system from any potential online threats or virus attacks so that you can stay safe from such problems. However, sometimes you may confront a message that states “Allow Chrome to access the network in your firewall or antivirus settings”.

To get rid of such a problem, try adding Chrome within the Antivirus or Windows exception list. Hence, for more information on how to do the same for different antiviruses, we have come up with this guide. It is difficult to cover the process for all antiviruses, hence we have mentioned the relevant ones for you below.

How To Allow Chrome To Access the Network in Your Firewall or Antivirus Settings?

We have provided the process of adding an exclusion to some antiviruses like Windows Firewall, Avast, Windows Defender, and Malwarebytes below for you.

Windows Defender

At first, we will be discussing the process of excluding Chrome from Window’s inbuilt antivirus software called Windows Defender. 

  • Click on the Start button to bring up its menu. Within the search bar, type ‘Windows Defender” and select the “Windows Defender Security Center” from the search result.
  • Once you open it, there will be various options to choose from. Click on “Virus and threat protection”.
  • Again, go to Menu and move to Virus and Threat Protection Settings. When prompted for administrator access, click on Yes. 
  • Click on “Add or Remove Exclusions” to exclude folders, extensions, and files. As we are discussing excluding Chrome, we will do it by going to the Chrome folder in the directory.
  • Again, click on ‘Exclude a Folder” and go to the Chrome directory. To do that, go to “C:\Program Files (x86)\Google” and then choose the folder and save changes.  

Firewall

Although the chances of Firewall blocking Chrome are less likely, despite that, to add into the whitelist you need to follow the steps provided below.

  • Press both Windows and S to launch the search bar. Type “Firewall’ inside it and open it from the search result.
  • Once the Firewall settings open, select “Allow an app or feature through Windows Defender Firewall”.
  • Now you will be able to see all the applications that are installed on your system. Other than that, its status will be visible just beside it. This will also show the status if they are blocked or not. Checkmark the Google Chrome option. 

If at any point you notice that Chrome is not adding to exclusion, go back to the main page. From there, select ‘Turn Windows Defender Firewall On or Off” to turn off the Firewall. 

Avast

Here we will try to exclude Chrome through Avast Web shield by following the steps provided below.

  • Click on “Active Protection” and then on the “Customise’ option of the Web Sheild.
  • After that, go to Exclusions and provide the URL address of Google Chrome. 
  • If this doesn’t work, you can try disabling web shield and check if the problem resolves or not. 

Malwarebytes

Now, we will be discussing the steps for excluding Chrome from Malwarebytes. 

  • Go to Start and then type “Malwarebytes” within the search bar. You can also look for its icon and click on it to open.
  • Once it opens, go to the Malware Exclusion tab and look for “Add folder”. Click on it to open the File Explorer. 
  • Choose Chrome directory and move to the location for Chrome Folder. The location is “C:\Program Files (x86)\Google”. On the location, choose the Chrome folder. Lastly, save the changes. 

Frequently Asked Questions

How to Allow Chrome To Access the Network in Windows Firewall?

To access the network in the Firewall, try implementing the steps provided below.

  • First of all, go to Control Panel, click on View by and select ‘Large icons.’
  • Now, choose the Windows firewall from the list of options. On the left side, click on Allow an app or feature through Windows Firewall.
  • Click on Change settings and enter the password when asked to do so. 

How to Check if Windows Firewall is Running?

To check Firewall and Antivirus settings, make sure to follow the steps given below.

  • Press the Windows key so that the Start section can open. Click on Control Panel.
  • Once the window opens, select the Security Center link to launch the same.
  • Now, check if the Firewall says it’s on. If it does, then Firewall is running without any problem.

How Can I Tell If My Firewall is Blocking the Connection?

Firewalls can block the connection some times. To know whether it is, follow the steps provided below.

  • Press the Windows and R keys together to launch the Run window. 
  • Inside the Run box, type control and then press the Ok button. This will open the Control Panel for you.
  • Go to System and Security and then select Administrative Tools. Make sure to open Windows Defender Firewall with Advanced Security.
  • Select Actions and then go to Properties. Choose your profile and then go to the Logging section. 
  • Clicking on Customize and select Log dropped packets. Click on Yes. 
  • Ensure if the pfirewall.log path is written inside the Name. Click on Ok. 
  • Launch File Explorer and go to %systemroot%\system32\LogFiles\Firewall\. Lastly, select the pfirewall.log file and see if there are any blocked ports. 
15Jan/20

How To Fix Antimalware Service Executable High CPU Error [Explained And Solved]

Antimalware service executable a service in Windows OS that runs under Windows Defender. This service is also known as the MsMpEng.exe file. This program helps to scan the malware from the device.

However, this application consumes high CPU usage at the time of scanning. And as a result, the entire system starts to lag or prevents you from using the device. 

The most notable part of this problem is that you can stop the High CPU usage of the Antimalware Service Executable Application. 

Here, we are about to discuss the prime methods that can help you to resolve the problem without any further hassle.

Possible Methods to Fix Antimalware service executable high CPU Windows 10

In this section, we are providing the possible methods to fix the High CPU usage of the Antimalware Service Executable application. You just have to implement the mentioned methods as instructed below.

Method 1: Reschedule the Windows Defender Application

By just rescheduling the Windows Defender, you will be able to fix the high CPU usage. To reschedule the Window Defender, you have to do the below-mentioned steps:

  • Move to the Start Menu and from there, go to the Start Search box. From there, tap on the “Administrative Tools”. 
  • Now, click on the “Administrative Tools”. Open the “explorer window” now. Choose the Task Scheduler next and double click on it to open the file.
  • Go to the address bar, and write “Library/Microsoft/Windows/Windows defender”.
  • The Windows Defender Folder will open. Now, tap on the “Windows Defender Scheduled Scan” folder.
  • Choose the “Properties”’ option from the drop-down menu. Go to the “Properties” window and then go to the “Continuous” tab.
  • Uncheck the “Idle” box along with the “Power” and “Network” option. 
  • Tap on the `OK” button and go to the Properties window and then move to the “Triggers” tab.
  • Tap on the “OK” button next and then choose the “Weekly or Monthly ” option. Select the Day and then tap on the Ok button next.

By just doing this you will be able to reschedule the Windows Defender. And now scan the device and check if the High CPU usage is rising. If you are still getting the identical errors then it is suggested to move to the next mentioned method.

Method 2: Turn Off the Windows Defender Application

You can fix the high CPU usage issue by disabling the Windows Defender. Windows 10 users can easily do that by just using the Local Group Policy Editor and Registry Editor. 

Local Policy Registry:

To use the Local Group Editor, you have to implement the below-mentioned steps to do that:

  • Hold the Windows and the R keys together to open the Run dialog box.
  • In the Run dialog box, write “gpedit.msc”. Tap on the “OK” button next to open the Local Group Editor window. 
  • In that window, search for the “Computer Configuration” and then tap on it. Now, choose the “Administrative Templates” option and then tap on the “Windows Components” section.
  • Now, go to the “Windows Defender” and then tap on it.
  • Move on to the navigation and in that path search for the settings “Turn off Windows Defender”.
  • Double click on the “Turn off the Windows Defender” option next and choose the “Enabled” option.
  • By doing this, you will be able to disable the Windows Defender. Tap on the “Apply: button next and tap on the “Ok” button 

Thus, you will be able to disable Windows Defender. Now, check if the high CPU usage is resolved.

Use the Registry Editor:

You can disable the Windows Defender using the Registry Editor. To use Registry Editor, you have to implement the below-mentioned steps:

  • Hold the Windows and R keys together to open the Run dialog box.
  • In the Run dialog box, write `Regedit” and tap on the “OK” button next. This will open the Windows Registry Editor.
  • In the Registry editor path, write “HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender”
  • If you notice the registry entry is named asDisableAntiSpyware, double tap on the registry name and then change the value to “1”.

After changing the value, you will be able to mitigate the error. But if you still face the same problem then remove the corrupted updates.

Method 3: Remove Corrupted Updates

The corrupted updates associated with Windows Defender can lead you to the high Cpu Usage issue. In that case, you have to remove the corrupted updates from the Command Prompt Window. 

To do that, you have to follow the below-mentioned steps:

  • Hold the Windows and R keys together to get the Run dialog box.
  • In the Run dialog box, write “cmd”. Hold the “Shift, Ctrl and Enter ” keys together to run Command Prompt taking the administrative privileges.
  • Tap on the “Yes’ ‘ button next to confirm the action.
  • When the Command Prompt window will appear on the screen, write “%PROGRAM FILES%\Windows Defender\MPCMDRUN.exe” -RemoveDefinitions -All”.
  • Hit the “Enter” button and write “%PROGRAMFILES%\Windows Defender\MPCMDRUN.exe” -SignatureUpdate”.
  • Hit the “Enter” button again to run the command.

Wait for a while until all the corrupted updates get eliminated. Now, check if you are getting the High CPU usage in Anti Malware application. But if you are still stuck with these errors, then you should proceed to the next mentioned method.

Method 4: Add the Antimalware Service Executable in the Windows Defender Exclusion List

To add Antimalware Service Executable in the Windows Defender list, you have to follow the below-mentioned instructions:

  • Hold the Ctrl, Alt and Del keys together. This will open the Task Manager window. In the Task Manager window, you will see a list of processes.
  • From that list, search for the Antimalware service executable process and right-click on it.
  • From the drop-down menu, choose the “Open file location” option now. You will see the “MsMpEng” process there.
  • Go to the address bar and copy the location of the MsMpEng process.
  • Now, hold the Windows and I keys together and from there, tap on the “Update And Security” option.
  • Go to the “Add an Exclusion” section and from there, go to the “Under Exclusion” option.
  • Exclude all files that have .exe, com or .scr process or File type. Next. you have to paste the path MsMpEmng.Exe. 
  • Go back to the Task Manager and wait for a while. Now, paste the path MsMpEng.Exe. Now, add it and tap on the “OK” button to save the current changes.

You will be able to fix the High CPU usage from the Antimalware service executable process. Now, open the application and scan the malware and check whether there is any battery drainage issue. 

If there is no further problem, that it declares that you have accomplished your mission and all the technical glitches are resolved.

02Jan/20

Your System Is Heavily Damaged By Four Virus: Resolve It Now

Recently, several users are complaining about an error message “Your system is heavily damaged by four virus!” that often appears on their devices and causes various technical complications. 

This message states that the device is 28.1% damaged because of four harmful viruses from recent adult sites. Generally, this error notification pops up on the screen when users try to browse any website. 

There can be various factors responsible for this error. But, to get rid of this error, you need to follow a few troubleshooting measures.

Easy Fixes to Eliminate the Virus Scam Message

Different methods are there that you can try for overcoming the “Your system is heavily damaged by four virus” error messages. Let’s dive in with some of the effective ones.

Fix 1: Remove the “Locate Four Virus” Entry

Remove the “Locate Four Virus” Entry

While encountering the error notification if you are randomly prompted to download the virus removal tool, try this fix instantly. Follow the under mentioned instructions in order to proceed with this fix.

  • Firstly, navigate to the “Settings” and invoke the “Application Manager”.
  • After you access the “Application Manager”, choose the “Download” filter from the appeared menu.
  • Thereafter, attempt to browse for an entry on “Locate Four Virus”.
  • Once you are able to locate the entry, simply tap on it and hit the “Uninstall” or “Delete” button.
  • From the confIrmation pop-up window, hit the “OK” button to confirm the removal process.

Once you are done with these instructions, invoke your default browser again. Now verify whether the error notification still appears or not.

Fix 2: Try to Manage the Permissions for Android

Manage the Permissions for Android

If the first fix failed or the “Uninstall” option was greyed out on your device, then you can follow the instructions cited below.

  • Invoke the “Settings” menu by tapping on the gear-shaped icon.
  • Hit the “More” option. From the appeared menu, choose the “Security” and hit the “Device Administrators”.
  • Afterward, ensure only trusted programs such as Google Play Services or Android Device Manager have the Administrator’s permissions to alter the device.
  • Now, re-launch the Security window and ensure that the “Unknown Sources” checkbox is not selected.

Reboot your device when the process is over. After your device boots up, invoke the browser to verify the error condition.

Fix 3: Scan your Device with Antivirus Software

Scan your Device with Antivirus Software

In order to disinfect the malicious components from your device, you can use the Windows Defender utility. It is a built-in utility that comes up with every version of Windows. To run this tool, you can go through these guidelines.

  • Invoke the “Settings” app and navigate to the “Update and Security”.
  • Under the “Update and Security” menu, scroll through and locate the Windows Defender.
  • Once you find it, tap on it and initiate the “Windows Defender Security Center”.
  • In the next window, navigate to the “Virus and threat protection module”. Begin the scanning process by tapping on the “Quick Scan” button.
  • Respond to the confirmation if you want to execute the virus scan in the common locations.
  • Stick to the instructions displayed on the screen to complete the scanning process.

As soon as you perform these instructions, the Windows Defender will scan your entire device and try to detect the malicious components. 

After detecting the malicious components, it will disinfect them automatically.  When the entire process gets over, it will show you the result on the screen.

Fix 4: Check the Antivirus Security suite

Check the Antivirus Security suite

Third-party security suites often conflict with your system and result in the “Your system is heavily damaged by four virus” error. To get rid of such occasions, try to disable those third-party applications that can conflict.

Instructions to Disable Third-party Security Program:

Follow the under mentioned instructions to disable the third-party security program.

  • Navigate to the Windows Taskbar and look for the third-party antivirus icon.
  • Proceed to right tap on it and locate the “Shield Control”.
  • From the resultant menu, choose the timing for which you want to disable the software.
  • Confirm your choice by tapping on the “Yes” button from the confirmation window.

Note– If there is more than one antivirus software, try to repeat the process for all of them individually.

After you disable the third-party software, reboot your device to let the new changes take effect. If the error message still troubles you, we suggest you uninstall that problematic software.

Steps to Uninstall Third-Party Problematic Application:

Here are the instructions to uninstall the third-party application causing this error.

  • Hit the “Start” icon to open the “Start” menu.
  • Now, go to the “Settings” and tap on the “System” icon.
  • Launch the “Apps and Features” section from the left pane and open the list of installed applications and programs.
  • From the available list, locate and select those problematic third-party applications in their respective manner. Hit the “Uninstall” button to remove them.
  • Choose the “OK” button to confirm the uninstallation process.

In this way, you can easily remove the problematic third-party applications from your device.

Fix 5: Eliminate the Virus from the Web Browser

If none of the above fixes resolves the problem, try to eliminate the Javascript code that may trigger the error. Potentially, by removing the temporary files you can remove the virus from your device.

Steps for Android Users:

Eliminate the Virus from Android

Before you move towards the steps, identify which web browser is triggering the issue. If the error message comes up on multiple web browsers, repeat these instructions for every browser.

  • Choose the gear-shaped icon to initiate the “Settings” app.
  • Under the “Settings” window, locate and select the “More Application Manager (Apps)”.
  • Thereafter, search for the web browser that displays the virus. 
  • On your default browser, you may have to enforce the “All Apps” filter to be able to see it.
  • Hit the browser and choose the “Force Stop” button from the resulting menu.
  • Thereafter, select the “Clear Cache” option and hit the “OK” button.

Reboot your device in order to apply the new modifications.

Steps for iOS Users:

Eliminate the Virus from iOS

If you find the error “Your system is heavily damaged by four virus on iPhone, then carry out the undermentioned instructions accordingly.

  • Invoke the “Settings” on your iOS device.
  • Then, go to Safari and hit the “Clear History and Website Data” option.
  • Re-launch the “Settings” and choose the “Safari” from the menu.
  • Go to the “Advanced” tab and choose the “Website Data” option.
  • Further, choose the “Remove All Website Data” from the queue window.
  • Confirm the process by tapping on the “OK” button twice.

After performing all these fixes, you will get rid of the annoying error on four viruses in your system.

01Jan/20

Malwarebytes Unable To Connect The Service [Fixed]

Nowadays, every laptop or computer users install antivirus software in order to protect their devices from unwanted malicious components. Malwarebytes is one of the most popular cybersecurity software providers that users often rely upon to troubleshoot malware or virus issues. But, sometimes, the error regarding Malwarebytes unable to connect the service can be quite bothersome for you.

If you are recently facing this error, then you have to apply a few simple tricks to overcome this situation.

What if Malwarebytes Unable to Connect the Service on Windows 10?

Here are the instructions that you can implement in order to resolve the Malwarebytes error. Be sure you apply the methods in the same order as instructed. It will help to connect the service in no time.

Method 1: Review the Malwarebytes Service

Review the Malwarebytes Service

If you find the Malwarebytes refuses to connect to the service, there can be certain glitches with the security application. Therefore, follow the under mentioned instructions to get rid of this error.

Step 1: 

Press the Windows logo along with the R key to launch the Run window. In the Run dialog box, write “services.msc” and hit the Enter key. After executing this command, the Services window will appear automatically.

Step 2: 

Then scroll down the services and try to find the Malwarebytes service. Once you find the service, tap on it and set the “Startup type” to “Automatic”.

Step 3: 

If the service is not running, hit the “Start” button to begin it. Save the recent changes by hitting the “OK” button.

After performing these instructions, check if you seeing the following error notification:

Windows could not start the Security Center service on Local Computer. Error 1079: The account specified for this service differs from the account specified for other services running in the same process” 

Step 4:

If you are seeing the above error message, then follow the under mentioned instructions.

  • Open the “Malwarebytes Properties” window and go to the “Log On” tab.
  • Hit the “Browser” button from the appeared menu. Thereafter, locate the “Enter the object name to select” option.
  • Under this section, enter your device’s name and hit the “Check Names” option. Wait until the device name becomes authenticated.
  • Once you are done with it, hit the “OK” button to proceed further. Inside the Password box, enter the administrator password and hit the “OK” button.
  • Next, launch the “Malwarebytes Properties” window again and tap on the “Start” button from the menu.

Reboot your device when you are done with these instructions. Once your device boots up, check whether the error message still appears or not.

Method 2: Disable Alternate Antivirus

Disable Alternate Antivirus

All the security suites are developed to work fine with other programs and utilities installed on the device. But, many users claim that the Malwarebytes service error is triggered by some other security suite. To prevent such situations, we suggest you disable the other antivirus suite.

  • Go to the notification area on Taskbar and try to locate the antivirus software icon.
  • Now, tap on the icon and hit the “Disable” button.
  • Afterward, go to the Settings window for the antivirus and choose the duration for which you want to turn off the software.
  • From the confirmation pop up menu, hit the “OK” button.

After you disable the other antivirus software, check if the “Malwarebytes unable to connect the service” error message persists. In case it does, you can uninstall the program from your device.

Steps to uninstall Other Antivirus Software:

  • Go to the Start menu and launch the Settings app.
  • Under the Settings, hit the “System” icon.
  • From the left pane of the window, choose “Apps and features”.
  • Inside this section, you will find a list of applications and programs on Windows 10.
  • Locate and choose the problematic antivirus software. Then right-tap on it and hit the “Uninstall” button from the menu.

Finally, confirm the uninstallation by tapping on the “OK” button.

Method 3: Remove the MBAM in Safe Mode

Remove the MBAM in Safe Mode

If the previous two methods fail to give you satisfactory results, then reboot your device in Safe Mode and remove the MBAM. Follow the underlying instructions to proceed with this method.

  • In the Windows search bar, write “msconfig” and hit the Enter key.
  • Once the Boot tab invokes, choose the “Safe Boot” option. Thereafter, hit the “Radio” button next to the “Minimal” option.
  • From the context menu, choose the “OK” button to ensure that you are about to reboot your computer.
  • As soon as you perform this instruction, the device will reboot in Safe Mode. Further, hit the gear-shaped icon to invoke the Settings app.
  • From the resultant menu, find the MBAM and hit the “Uninstall” button.
  • Invoke the “msconfig” once again and turn off the “Safe Boot” option.

When you are done with the above-mentioned instructions, try to reinstall the MBAM. You can do this by downloading and installing the newest compatible version from their official webpage.

Method 4: Update Malwarebytes

Update Malwarebytes

If you are using outdated versions of Malwarebytes, then the occurrence of such error is quite a common event. To prevent such occasions, try to update Malwarebytes to its latest version.

  • On the computer, launch the “Malwarebytes”.
  • Then, invoke the “Settings” app and go to the “Application” tab.
  • Under the tab, hit the “Install Application Updates”.
  • Tap on the “OK” button to confirm the installation.
  • Wait unless the installation process completes successfully.

Restart the device when the installation process gets over.

Method 5: Reinstall the Malwarebytes Software from the Scratch

Reinstall the Malwarebytes Software

If none of the above methods work, reinstalling Malwarebytes can be the last resort for you. For this purpose, you can carry out these instructions.

Go to the Windows search bar, enter “regedit” inside the box and hit the OK button. Afterward, use one of the below-mentioned locations to retrieve your ID and security key. 

  • Location for Windows x64 64-Bit

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes’ Anti-Malware

  • Location for Windows x86 32-Bit

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes’ Anti-Malware

Once you bring back your ID and security key, you can perform the uninstallation process. So, carry out these instructions to proceed with it.

  • Head over to the Start menu and open the “Control Panel”.
  • Go to the “Programs” section and choose the “Uninstall a Program” option from the appeared menu.
  • From the pop-up menu, choose Malwarebytes and hit the “Uninstall” button. Press the “OK” to confirm the process.
  • Enter your ID and security key when you are prompted. After you uninstall the Malwarebytes software successfully, visit their official website. 
  • Install the latest Malwarebytes version by following the on-screen instructions.

We hope, after executing these instructions, you will be able to resolve the “Malwarebytes unable to connect the service” error on your own.

09May/16
Norton antivirus support

How to Clean up a Facebook Virus with Norton?

Facebook is a popular social media website and is used by over a billion users worldwide. Facebook not only has a huge customer base but it is also prone to get attacked by various types of virus. It is common to hear that some friend or relative has got his Facebook account hacked or get infected by virus. If you are among those people who have been affected by a Facebook virus, you should either take expert help of our Norton Customer Support team or you can choose to implement the following guidelines.

Norton technical support

  • First check if your account is hacked or not. Login into your Facebook account and change the password.
  • Always keep in mind to fully log out when using Facebook on mobile. Never assume that you are logged out until you see the confirmation screen. Remember that if you are not properly logged out, anyone can access your account just by knowing your email address.
  • If your friends are telling you that they are receiving the same kind of emails or unwanted spams from you, there are chances that you have virus on your system.
  • First wipe out your internet cache, history and temporary internet files folder.
  • Use Norton Security Scan to scan your whole system. Delete or remove any virus found after scanning.
  • Download and install CCleaner software but run only cleaner and registry part of the program.
  • Now change the Facebook password again.
  • If your virus problem still persists even after following the above procedure, you are advised to perform system restore and go back to one of the checkpoints before the day when you started having the virus issue.

Hopefully you will be to clean up the Facebook virus by following these steps, however if you still face this problem, you can take help of our professional Norton Antivirus Support team.

26Apr/16
Norton Technical support

How to Activate Norton Antivirus in 5 Quick Steps

Norton is one of the very popular antivirus programs in the antivirus market. This robust program not only claims to offer total virus protection, but it also protects its users from identity theft issues, hacking and other potential threats. There are various versions of Norton antivirus available in the market, which also include free trials. The free trial versions don’t have necessary features to provide all round virus protection. To ensure maximum safety to the user, it is advisable to activate the Norton antivirus. To activate your Norton product you can either consult the online Norton customer support experts or you can follow the following steps.

How to Activate Norton Antivirus in 5 Quick Steps?

  • First of all, you have to locate your Norton product key. If you have bought and downloaded your copy of Norton, you must have received the product key in your confirmation email. If you couldn’t find the key there, you can look it inside the spam folder. In case you have purchased the physical copy of Norton antivirus, you can locate the product key inside the product box. It would be either printed on the back of the disk case or printed on a card inside the product box.
  • Now you have to open the Norton application on your system. For this locate the Norton icon on the desktop of your computer screen and double click on it.
  • In the application, locate the “Renew” link at the bottom of the window. Clicking the “Renew” link will open the subscription window.
  • In the subscription window, type the product key in the field located at the bottom of the window screen.
  • Now click on Next and review the subscription details. Press “Done”, once you finished reviewing the details.

We hope that you will be able activate your Norton antivirus after reading these instructions, however if you face any issues with your Norton antivirus software you can contact our Norton antivirus support team.

12Apr/16
Install Norton on Windows 8

How to Install Norton on Windows 8?

When it comes to eliminating viruses, malware and spywares, Norton is one of the most trusted names across the world. Norton specializes in producing security products and antivirus programs that efficiently prevents any potential harmful threats from infecting computers. Norton is supported on various operating systems across Windows and Mac OS. Norton is also compatible on popular operating system, Windows 8. Follow these steps to install Norton antivirus on Windows 8.

How to Install Norton on Windows 8

  • Click on the Windows Start menu and open the Store app. In the search box, type Norton, a list of Norton products will appear. Among the list, select the Norton Antivirus product.
  • A list of various versions of Norton antivirus will be displayed, choose a version of antivirus that you want. You can choose to download Norton Satellite if you want to scan folders, files and other applications of your Windows 8.
  • Click on Install to begin the installation of the app to your computer.
  • Once the installation is complete, open the Start menu again and select the Satellite option.
  • In the Norton application, you can scan files by dragging and dropping the files into the “Scan a File” area. You also have the option of scanning folders and other social media links in this program.

We hope, this way you must have installed Norton antivirus on your Windows 8, however if you are facing any issue regarding the installation, feel free to contact our experts at Norton Technical Support.

21Mar/16
Norton Antivirus Support

How to Fix Norton Antivirus Scanning Issue?

Sometimes Norton antivirus stops before completing the scanning of entire system. This could be due to either lack of version update or you are using any other third-party antivirus that creates conflict while scanning through Norton. However, below find the troubleshooting processes to fix Norton antivirus incomplete scanning issues.

Run Live Update to Reintroduce Norton

Just start your system and run Norton antivirus on your PC open security and click on Live Update. Your antivirus software will be updated with new version and you can enjoy Norton protection with latest security features.

Update Video Adapter Driver 

You also need to update video adaptor driver through device manager. Open display adopter and click on the name of the display adopter to select the properties. Moreover, also check graphic card driver, if it is outdated you have to download and update the latest version. For driver related issues, you can call to Norton antivirus support.

norton tech support

Uninstall Any Other Security Software

Using two different products for the same task can create conflict issues. If you have installed any other antivirus product, uninstall and remove it from your computer system. After removing other security products, restart your computer and run full scan through Norton. If problem not solved then try another troubleshooting process given next.

Run Norton Power Eraser for Rootkit Scan

The last step to run full scan uninterruptedly is you have download and install Norton Power Eraser. You can download setup of Norton Power Eraser from website and run scan for risk that performs Rootkit scan to probe your computer system. But you have to restart your computer and scanning process run automatically, just follow the instruction.

After trying the last step you can run your Norton antivirus product to scan your computer, if problem not fixed, then call to Norton antivirus support phone number +1-888-804-8920 and you will get immediate online assistance performed by professionals. Troubleshooting the scanning related issues is very important to protect your computer from virus threats.

07Mar/16
Useful Safety Tips for Computer Users from virus attack

Useful Safety Tips for Computer Users from virus attack

Increase of cyber crimes makes depressing for users to freely operate their computer system. From virus attack to spyware threats, risk lying everywhere, you need to be very cautious before doing any action on your computer or laptop or on other similar devices.

Keeping yourself updated and informed towards prevalent cyber risks will keep your identity as well computer safe. Below find few useful tips that will help you in running your computer safely and you can use web based service in secured manner.

Keep Update Your System Informed with Latest Updates

A computer system should be kept updated with latest patches and modernizes that come in the market. It helps to block cyber criminals who use last technology to break the common computer users system. OS, Software, Browser and Antivirus everything should be updated regularly. Norton users can get Norton antivirus support  +1-888-804-8920 for such updates.

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Choose Password Strong and Keep it Safe

Passwords play a very important role in accessing various services like mail, internet banking, online shopping and cloud storage data base services etc. Always choose strong password in the right combination of alphanumeric with symbols or special characters, so that it cannot be easily cracked by hackers or unauthorized person.

Don’t use a single password for multiple sits and avoid using your personal details like name, title, date of birth and mobile number etc. Keep changing your password regularly, especially when you found a suspicious activity into your online account. If possible activate two-way verification process like unique code or OTP on mobile or mail to authenticate your access.

Safeguard Your Computer with Antivirus Software

Keeping computer protected with internet security software is nowadays very important for every user. Firewall activation is first steps towards controlling every activity and communication you do online. Another shield is antivirus software that also monitors all the online activities and defends your computers from virus threats and malware outbreaks.

Most trusted internet security software like Norton Internet Security and Norton 360 provides round-the-clock protection combined with antimalware, antispyware and antivirus. These internet security products come with online Norton antivirus help to fix Norton errors or update the software while helping users for any other needs.

25Feb/16

How to Protect Your Computer Against Phishing?

Phishing is a kind of cyber crime act well-known for identity theft mainly famous among the hackers to steal the sensitive information of PC users. It can giveaway your bank account details, or credit card information through fraudulent websites, spam mails and pop-ups. But find below few tips for protecting your computer from phishing threats.

Don’t Share Sensitive Financial Details

Never reply on mails asking your confidential information like bank account, financial details and credit card info. A legal organization or your bank will never ask you such details, hence avoid replying such mails and if possible inform that to cyber crime cell to warn others. Norton users can get Norton antivirus support to remove such mails.

Use HTTPS  Secured Browser for Safe Login

When you login into your online banking account or make payment online, always make sure to access through HTTPS secured web pages. Almost all the banks provide online bank access with a HTTPS secured login on web browser for safe transaction. And never respond a link through your mail instead type URL on the browser directly.

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Don’t React against Frightening Mails

Sometimes hackers use scare tactic to encourage people to submit their financial details against deceitful messages. Phishers send treating mails like disabling of bank account, blocking of credit card and delay of service if you not update certain information. Hence, make sure to confirm with your bank to submit such details physically.

Read Privacy Policy of Website Carefully

All the authentic websites have their own privacy policy and site terms of use. You can find that at the bottom of the web page that discloses the legal processes followed by the website owner or company to use the sensitive information and financial details of site visitors. Usually under this page you will be not requested to submit your bank info.

Keep Eyeing on Regular Coming Spam Mails

If you are receiving mails regularly asking your sensitive information or bank account details, keep them watching and mark as a spam to move into junk folder. To protect your computer from phishing mails install Norton antivirus and get Norton technical support to configure spam mail filtering to delete such mails automatically from inbox.